Privacy Policy

1. Information We Collect

Depending on how you use the portal, information may include:

• Account information: Name, username, email address, mobile number and other details supplied during registration.
• Business records: Customer and sender details, mobile numbers, transaction entries, receipt information, products and related records entered by users.
• Technical information: IP address, browser type, access timestamps and security logs, where collected.
• Support information: Information you provide when contacting us for help or reporting a problem.

2. How We Use Information

We may use information for the following purposes:

• Creating and managing accounts.
• Authenticating users and enforcing access permissions.
• Generating, viewing and managing receipts.
• Maintaining business records and generating reports.
• Providing technical support and service notifications.
• Detecting suspicious activity and protecting portal security.
• Meeting applicable legal obligations and handling disputes.

3. Admin, Retailer and Business Data

Nazrana Finance is a receipt management portal that provides two user roles: Admin and Retailer. Access to information depends on the user's role and permissions within the portal.

• Admin Access: The Admin is authorized to access and manage records belonging to all Retailers, including their permitted customer details, receipts, transaction records and related business information. The Admin may also manage Retailer accounts and permissions for portal administration.
• Retailer Access: Each Retailer can access and manage only the receipts, customers, transaction entries and other business records associated with their own account. Retailers are not authorized to access another Retailer's private business records through the portal.
• Account Information: User registration details, login information and relevant account activity may be processed to provide access, manage accounts and protect portal security.

Purpose of Access: Admin access to Retailer records is intended for authorized portal administration, account management, technical support, security monitoring and other legitimate operational or legal purposes, as applicable.

Retailer Responsibilities: Retailers are responsible for ensuring that they have the necessary authorization to collect and enter customer information and generate receipts using that information. They should keep their login credentials confidential and must not attempt to access another Retailer's account or data.

Data Protection: Nazrana Finance aims to protect business records through appropriate access controls and security measures. Information is handled in accordance with this Privacy Policy and applicable legal requirements.

4. Data Sharing and Disclosure

We do not sell personal information. Information may be disclosed where reasonably necessary:

• To hosting or technical providers that help operate the portal.
• To comply with applicable laws or lawful government requests.
• To investigate fraud, security incidents or misuse.
• When disclosure is directed or authorized by you, where applicable.

Service providers should receive only the access or information reasonably required for their role, with appropriate safeguards where applicable.

5. Data Security

We aim to use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, alteration or disclosure.

Depending on the features actually implemented, safeguards may include:

• Login authentication and session controls.
• Role-based permissions for authorized access.
• Appropriate password hashing and database access controls.
• Security monitoring and backup procedures, where available.

No internet service or storage system can be guaranteed completely secure. Keep your login credentials private and contact us if you suspect unauthorized access.

6. Data Retention and Deletion

Information may be retained for as long as necessary to operate the service, maintain records, resolve disputes, protect security and comply with legal requirements.

Where appropriate, information that is no longer required will be deleted or anonymized, subject to applicable law, legitimate recordkeeping requirements and backup retention practices.

You may contact us to request deletion or correction of information, subject to applicable requirements and verification.

7. Cookies and Sessions

The portal may use session cookies and similar technologies to maintain login sessions, support authentication and provide essential functionality.

Blocking essential cookies may affect login or other portal features. Any additional analytics or advertising technologies, if introduced, should be disclosed and managed as required by applicable law.

8. Your Privacy Rights

Depending on applicable law and the circumstances, you may be able to request access to, correction of, or deletion of personal information, withdraw consent where processing relies on consent, or raise a privacy-related complaint.

Contact us using the details below to submit a request. We may ask for reasonable verification before responding. Certain information may need to be retained where required by law.

9. Third-Party Services

The portal may rely on third-party hosting, infrastructure, email, messaging or other providers. Their processing of information may be governed by their own privacy notices and contractual terms.

We encourage users to review the relevant third-party terms where they interact directly with those services.

10. Children's Privacy

The portal is designed primarily for business use and is not intended to encourage children to submit personal information. Where information concerning a child is submitted inappropriately, please contact us so that the matter can be reviewed in accordance with applicable law.

11. Changes to This Policy

We may update this policy when our services, data practices or legal obligations change. The latest version will be published on this page with its applicable effective date.

We encourage you to review this page periodically. Where required, we will provide additional notice of significant changes.

12. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.